E-COMMERCE POLICIES
Pricing:
Prices of in-stock items are as shown; prices for special orders are by request. All prices are subject to change without notice. Your purchase will not be finalized at a different price without your approval.
Shipping and insurance:
Many of our catalog pieces are one-of -a-kind or limited edition pieces and necessarily subject to prior sale. We will notify you within 24 hours if your purchase is ready to ship in 5-7 days. If the item is not available, we will automatically issue a full refund.
All orders are subject to shipping/insurance fees as follows:
US
Mail Registered: $15 (3-5
days)
2nd
Day UPS: $35
Overnight
UPS: $45
All
shipments are insured. Purchases
Over $10,000 may be subject to special insurance and handling fees.
International Orders:
International shipments can customarily be arranged. Please include your destination country with your inquiry. E-mail info@aaronfaber.com
Payment
Information:
We accept American Express, VISA, MasterCard, Diners Club, Discover, and checks and bank wire transfers.
Please note: A shipment over $1,000 will require the recipient's signature at the time of delivery. Our carriers will not be able to deliver this order without the recipient's signature even if there is a signature release on file. This is a standard industry practice on high value orders, done for your protection.
Returns:
We will refund any purchase that is returned to Aaron Faber, in the original condition as shipped from Aaron Faber Gallery within five business days. Please insure your return shipment for the purchase price. You do pay for shipping and insurance on returned merchandise. Merchandise deemed to be worn is subject to a restocking fee.
Exchanges:
We will issue store credit or exchange any merchandise that is returned to us in original condition as shipped within 10 days. Again, please insure your return shipment for the purchase price. You do pay for shipping and insurance on returned merchandise.
Special Orders:
Special orders need to be confirmed by E-mail or fax and are not returnable. We want you to be happy with your order, so we will review it with you carefully before you make a commitment. A 50% deposit is required on all special orders. Please be assured that we create hundreds of special orders annually for very satisfied clients. For more information contact Debbie or Sales at ddavis@aaronfaber.com or sales@aaronfaber.com.
Warranties:
Our jewelry is guaranteed to be as stated: the period, the materials and the manufacturer - or we will refund your money. There is no warranty on the jewelry itself but we, like you, expect it to stand up to normal wear and tear unless otherwise advised.
Here are the basics: opals are delicate, enamel is fragile, pearls cannot be exposed to hair spray or chemicals, emeralds should never be subjected to heat or sonic cleaning, no one can drop their jewelry without expecting an unpleasant outcome, no weight-lifting with those rings, and, should the jewelry be serviced outside Aaron Faber, we simply have no way to provide support afterwards.
All our timepieces are warranted for accurate timekeeping of 2 minutes per 24 hours. All our watches are serviced before you buy them, but adjustments are often necessary for vintage timepieces. We will pay round-trip shipping on website purchases for one adjustment. All adjustments within the one year warranty are free, but subject to shipping and insurance fees. Our timepiece warranty does NOT cover the outer or cosmetic parts of the watch (crystal, band, and bezel) and is void if the watch is dropped. n all service issues, we are sensitive to your concerns, so please E-mail info@aaronfaber.com or call 212-586-8411or write to us at: 666 Fifth Avenue, New York, NY 10103 and we will do our best to provide the service you expect.
Appraisals:
Appraisals are carefully researched and typewritten documents used for insurance or tax purposes. Our appraisals are prepared by in-house experts and gemologists who charge by the hour for their services. Keep in mind that values are based on the New York market and regional differences may apply.
Evaluations:
Evaluations are verbal offers to purchase or consign your merchandise for sale by Aaron Faber and evaluations are free. However, it is not possible to make an accurate offer by telephone, because the condition of the items offered for sale influences the value a great deal. Send us images by E-mail to info@aaronfaber.com or mail us a photocopy, and we will try to provide a price RANGE where possible. Otherwise, we will ask you to ship the items here or bring them. We sell thousands of items annually for very satisfied private consignors. E-mail or call 212-586-8411 for more information.
Our service department maintains a staff and network of experts in jewelry and watch repair, restoration and service. Services start at $50 and go up. Our service managers, Maria Muresan and Debbie, are happy to quote prices by telephone, 212-586-8411 or E-mail service@aaronfaber.com or ddavis@aaronfaber. If you have been unsuccessful finding someone to fix that heirloom, we are probably the source you are seeking.
Suggested Reading for Collectors:
"American Wristwatches: Five Decades of Style and Design" by Edward S. Faber, Stewart Unger and Ettagale Blauer (Schiffer).
"Wristwatch Annual 2006" (Abbeville Press).
"Collecting Patek Philippe" by Oswaldo Patrizzi (Antiquorum)
"One-of-a-Kind: American Art Jewelry Today" by Susan Grant Lewin (Harry N. Abrams)
"Hamilton: A Collector's guide" by Rene Rondeau (self-published)